FAQ

Frequently Asked Questions (FAQ)

What is Mila Rose Jewelry?

Mila Rose Jewelry is an online jewelry store offering carefully selected pieces designed to feel elegant, timeless, and effortless. We focus on stylish accessories that elevate your everyday look.

How long does shipping take?

Orders are typically processed within 1 to 2 business days.

Once shipped, estimated delivery usually takes 5 to 7 business days, depending on your location and courier service.

We currently ship to the following countries:

United Kingdom, United States, Australia, New Zealand, and Canada.

You will receive a tracking link by email as soon as your order has been shipped.

How can I track my order?

After your order has been shipped, we will send you a shipping confirmation email with your tracking information.

You can use that link to follow your package in real time.

Which payment methods do you accept?

We accept major credit and debit cards, including:

Visa

Mastercard

American Express

All payments are processed through a secure encrypted checkout.

What is your return policy?

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

Returned items must be unused, unworn, in their original packaging, and in the same condition as received.

For hygiene reasons, earrings and other pierced jewelry cannot be returned once worn or opened unless they are faulty or incorrect.

For full details, please see our Return Policy page.

My item arrived damaged or incorrect. What should I do?

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery.

Please include the following in your email:

Your order number.

Clear photos of the issue.

We will review the issue and arrange an appropriate solution as quickly as possible.

Do you offer discounts or promotions?

Yes, we occasionally run special offers and promotions.

For updates on new promotions, you can subscribe to our newsletter or follow us through our brand channels.

Can I cancel or change my order?

If you would like to cancel or change your order, please contact us as soon as possible.

We can only make changes if your order has not yet been processed or shipped.

Once an order has been processed, we may no longer be able to cancel or modify it.

How can I contact Mila Rose Jewelry?

If you have any questions, please contact our support team by email.

Email: info@milarose-jewelry.com

We aim to respond as quickly as possible.