Refund policy

Return Policy

Order Confirmation & Policy Acknowledgment

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Return & Refund Policy.

By completing your purchase, you confirm that:

  • You have reviewed and accepted our return criteria and timelines.

  • You agree to follow the return process as outlined in our policy.

  • In the event of a chargeback or dispute, this policy—along with all related order and communication records—will be used as supporting evidence.

Return Period

Customers may request a return within 30 days of receiving the order.

Return Conditions

To qualify for a return, the following conditions must be met:

  • The item must be unused and unworn.

  • The item must be in its original packaging.

  • The product must be in the same condition as it was received.

  • For hygiene reasons, earrings cannot be returned once worn.

How to Request a Return

To initiate a return request: 

  1. Please contact us at info@milarose-jewelry.com.

  2. Include the following information in your request:

  • Your order number

  • The reason for the return

  1. You will then receive further instructions on how to return the item.

  2. Do not send items to the sender’s address without approval; unauthorized returns may be rejected.

We recommend using a tracked shipping service and retaining proof of shipment until your return is processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed within 30 days via the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@milarose-jewelry.com within 48 hours of delivery with: 

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the defect

  • Once verified, We may offer a replacement depending on availability and issue type.

  • Replacements for defective items are typically processed within 5–10 business days.

We will resolve the problem as quickly as possible.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed and are being processed. We begin processing orders quickly to ensure timely delivery, so changes may not be possible after submission.

If you need to request a cancellation, please contact us as soon as possible at info@milarose-jewelry.com. While we will do our best to accommodate your request, we cannot guarantee cancellation once processing has begun.

Once your order has been shipped, cancellation is no longer possible.

Lost or Unclaimed Orders

If your package is lost in transit:

• Please contact our support team with your order number and tracking details.

• We will assist you in filing a claim with the courier and arrange a replacement or refund if confirmed lost.

If a package is refused at delivery, unclaimed, or returned due to an incorrect address, a £9 deduction will be applied to your refund to cover administrative and shipping costs.